Refund & Replace Policy

After receiving the product, in case of product problem (such as: product broken, torn, wrong size, product not working, product does not match with the picture, etc.) you can get full refund of the purchased product subject to the following conditions and for products that cost more than ৳1000 only In those cases, the customer will get the replacement benefit of the product subject to the following conditions.

1) You have to complain by “filling this form” within maximum 24 hours after receipt of delivery.

2) In case of refund, the product must be in complete undamaged condition with the box.

3) You must provide some information as proof of product defect, especially unboxing video, picture etc. Unboxing video must be provided if the product is broken or delivered incomplete.

4) You must return the said product to the office of “prothoma.com.bd” at your own risk within a maximum of 7 working days.

5) If for any reason Prothoma’s price is higher than the price on the product, you should register a complaint within 48 hours of the excess price. If your complaint is upheld, the excess amount paid by you will be refunded to your preferred payment method within 10 working days.

N.B.:

Our complaints team will call you for any complaints related to products and services. For this we would like to keep you active on the phone until your complaint is resolved. If the number given in your contact is not active, an alternate number must be active. For refund you need to tell us the method of refund. If we do not receive any kind of cooperation from you by phone or email within 15 working days, we will consider your complaint as closed.

Note:

  1. Product orders will be delivered subject to stock availability. Due to unavoidable reasons, delivery of the product may take longer than the seller’s promised delivery time.
  2. “Prothoma” reserves the right to cancel your order at any time due to unavoidable reasons even after order confirmation. In this case, if the advance price is paid, the money will be returned within 10 days through the necessary information for refund (Bikash No./Rocket No./Card No. and others).

If necessary:
Phone: 09613-105805

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