Privacy Policy

At Prothoma Bangladesh, your privacy and trust are our highest priorities. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit or make a purchase from www.prothoma.com.bd. By using our website, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information to provide better service and enhance your shopping experience:

• Personal Information: Name, phone number, email address, shipping/billing address, and payment details.

• Account Information: Login credentials and order history (if you create an account).

• Device & Technical Data: IP address, browser type, operating system, and browsing behavior via cookies or similar technologies.

• Communication Records: Messages, emails, or inquiries you send to our customer support team.

2. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, including:

• Processing and fulfilling your orders.

• Sending order confirmations, shipping updates, and promotional offers.

• Improving our products, website experience, and customer service.

• Preventing fraudulent transactions and ensuring account security.

• Complying with legal requirements and business obligations.

3. Data Protection & Security

We implement strict security measures to protect your data against unauthorized access, alteration, or disclosure.
Your personal data is stored using encrypted and secure systems. Only authorized personnel can access it, and all transactions are processed through secure payment gateways.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies help us remember your preferences, track website performance, and provide personalized product recommendations.

You can manage or disable cookies through your browser settings, but some website features may not function properly without them.

5. Sharing of Information

We respect your privacy — your personal data is never sold to third parties.
However, we may share limited information with:

• Delivery partners to ship your orders.

• Payment processors to securely process transactions.

• Marketing or analytics tools (e.g., Google Analytics, Facebook Pixel) to improve user insights.

• Government authorities when required by law or regulation.

All third-party partners are bound by confidentiality and data-protection agreements.

6. Your Rights

As a valued customer, you have the right to:

• Request access to your personal data.

• Request corrections or deletions of your data.

• Opt out of marketing emails or messages at any time.

• Withdraw consent for data collection or processing.

For any data-related requests, please contact us at admin@prothoma.com.bd.

7. Marketing & Communication

By subscribing to our newsletter or creating an account, you may receive promotional updates, offers, and product recommendations. You can unsubscribe from our communications at any time using the link provided in our emails.

8. Third-Party Links

Our website may contain links to external websites (e.g., brand pages or affiliates). We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal data.

9. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy — or as required by law, accounting, or business regulations.

10. Policy Updates

Prothoma Bangladesh reserves the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with the revised date. We encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact us:

Prothoma Bangladesh
📍 Head Office: 147 Green Road, Dhaka-1215
📞 Phone: +8809613-105805
📧 Email: admin@prothoma.com.bd
🕒 Working Hours: Saturday – Thursday / 9:00 AM – 8:00 PM